Laz Parking Opens National “Customer Care’ Center

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Laz Parking Opens National “Customer Care’ Center

Laz Parking has announced the opening of a national customer care center geared exclusively to providing 24/7 assistance to parkers across the country.
Initially, the company will offer remote operational assistance to Laz parkers through its state-of-the-art support center at its home office in Hartford, CT. From the centralized command facility, the program will utilize a variety of real-time communication technology, such as audio, streaming video and remote gate control systems, via analog, digital and hi-speed Internet access.
“The establishment of our national customer care center serves to further [our] mission of making parking an excellent experience for our patrons,” said Alan Lazowski, Chairman and CEO.
“This technology-driven program will enable parkers to speak directly with our skilled customer care parking professionals to resolve problems, process transactions, trouble-shoot equipment malfunctions, and address safety issues at all hours of the day or night,” Lazowski said. “With our innovative approach … we are projecting strong growth for the customer care center.”
[Source: Laz Parking]
Article contributed by the Parking PT team.
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