Parking Operations Design – A Lesson


Parking Operations Design – A Lesson

I had an interesting conversation with a General Manager of a major parking equipment provider the other day. It started out as a discussion of my PT February 2013 article about supply and demand economics, “How to Get 100% Occupancy – The Parking World’s ‘El Dorado.’”
The discussion ended with a summary of how I see the purpose of parking and how the purpose of parking serves the city. This is a sort of step-by-step guide to designing a city’s parking operation. (These tips will also give you the ability to micro-manage parking.)
Parking operations systems can be simple. Here are some of the basics, from my experiences as a New Zealand-based consultant:
The purpose of parking is to support economic activity. An economist will argue that even a visit to a park, university or hospital has an economic impact. For example, Christchurch City Council’s Long-Term Plan has some wording around “Community Outcomes” for parking, but in the end, they all add up to mean, at its highest level, supporting economic activity.
Measure what is happening on the street. On-street parking is the bellwether of all activity in the city. It’s the nervous system of the body of the city. If construction or retail picks up, it will be reflected on the street. If the area becomes dead, the street will tell you. You can measure the fact that a new off-street carpark opened by the data you get from the on-street machines, and then you amend your prices. Measuring what is happening on the street will tell you how to approach your pricing. You also don’t need to purchase sensors to start with. You can measure occupancy and utilization. (Utilization is occupancy over a period of a day.)
Set up zones or precincts of the right size and shape to affect the parking load or activity in the local area, be it a mall, a university or a commercial district. Christchurch has 16 (draft) zones. Having zones that are too big creates abstract pricing. Abstract prices will support activity somewhere in the city at some stage, but will be too high in some and too low in others. Prices must be just right – all the time. Having smaller zones allows you to micro-manage your pricing, and modern technology can now help you to micro-manage parking. Zones also allow you to set zoned permanent on-street parking or residential parking in certain zones only. 
Link pricing to occupancy. Managing your demand to 85% occupancy, not higher or lower. This will make sure that the retailers are happy, as you can’t get more customers into a retailer’s carpark than its capacity. Extra cars are just people circulating and not shopping. Retailers rarely understand this. Retail’s issue is one of capacity and management of that capacity, not price. If shoppers don’t come, drop the price. If they do and it’s overcrowded, raise the price. You still can’t get more customers in than the number of carpark spaces, so price is irrelevant other than to maintain occupancy.
Enforce to support parking operations. Enforcement supports the parking operation’s designed plan. If the plan is not right, it hinders only economic activity because too many tickets are issued. One of my mantras is “Your level of parking enforcement is equal to the level of misunderstanding of your parking operation.” Enforcement also gives you some good signals that the parking operation is not right, by the number of tickets being issued or a change in the number of tickets being issued.  
Get the parking decisions closer to the operation. Politicians generally know only about price when they deal with parking. They don’t understand the other issues that make up the price. I’m not saying they don’t want to know. They are busy people. So education is best, so the best decisions are based on occupancy, not price.
If you manage to get all of this past the politicians, you will have a fully functioning parking operation that is responsive to the many detected changes in the city’s on-street activities – and it will support economic activity. Simple. The perfect parking operation is one designed to read and respond to on-street, off-street, public, private and institutional parking signals.
Technology must fit into this plan. Choosing the type of technology to buy is the last decision to be made. We sometimes get our priorities back to front by purchasing equipment without first understanding the design of the parking operation and the purpose of the parking.
The key understanding that must be made here is that this system will work in hospitals, airports, commercial structures, on-street and shopping malls. When run well, it will enhance the customer experience and not hinder it. It will ensure greater use of the carparks and manage the peaks.
The even bigger key message is that we often don’t design our parking operation well in the first place, nor do we redesign it when it needs help.

Kevin Warwood, a self-described “Parking Operations Designer,” writes, speaks and comments on the parking industry. The New Zealand resident can be reached through his blog at

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Kevin Warwood
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