System Assists in Parking 30,000 Vehicles a Day
At Megamall in Kuala Lumpur
The complex also comprises a 48,300-square-foot convention center, four hotels with more than 1,600 rooms, a cinema with a total of 18 theaters, a tower with 30 business offices, a Hindu temple and a church.
In September 2007, the megamall was considerably expanded to include “The Gardens.” The existing parking management system no longer met the growing demands of the customers, and was replaced during the course of the expansion without interrupting day-to-day operations. The whole system was fully functional in time for the official opening date.
Since then, the Designa PM Abacus system handles up to 30,000 vehicles a day and offers services in a wide range of areas. This makes the system world class in terms of complexity and technical standards.
“Parking in Mid Valley Megamall [www.midvalley.com.my] forms part of the overall experience,” said Amirul Adnan, Head of Car Parking. “The customer has to be given optimum service at every touchpoint.
“Here in the megamall, parking is far more than the mere necessity of leaving your vehicle somewhere. It is part of a overall experience – for example, a day out with the whole family – that everyone wants to keep as a fond memory.
“Every detail is important,” he said, “from the quick finding of a vacant parking space, the claiming of discounts, right through to simple payment.
“What particularly impresses us with the Designa system is how many innovative services can be so simply integrated, and how easily it can be adapted to the growing demand for parking spaces,” Adnan said. “Not to forget the fantastic team from the local partner, Dominion, on whom we can rely 100%.”