PARC Group Puts Customers First, Commits to Long-Term 3M/FAPD Support
Members of the PARC Group, the leading network of systems integrators in the parking industry, have established a consortium to ensure the continued care and success of their existing customers who are using 3M/Federal APD parking access and revenue control (PARC) systems.
The move was in response to 3M’s decision to discontinue its PARCS product line. The organization has identified multiple repair resources to assist in maintaining 3M equipment and components, and is exploring options for specialized software services.
Mark Henke, Vice President of TAPCO, currently serves as PARC Group President. “All of us agree that our No.1 priority is maintaining a superior level of service for our clients,” Henke said.
“We’re significantly increasing our inventories of spare parts and equipment, and will continue to benefit from the unique depth of knowledge, services and resources we gain from being part of the large network of PARC Group companies.”
Henke noted that all warranties from 3M are still in effect for their duration.
John Curtiss, President of NextGen Parking, is a long-time PARC Group member. “We have established a level of self-sufficiency in equipment repairs, software maintenance, and system support with very limited reliance on the manufacturer,” Curtiss said. “This will continue.
“Our goal is to deliver the return our customers expect from their investment in 3M equipment, and to service and support their systems for a normal life expectancy.”
To find a PARC Group member company in your area, or for more information, visit the organization’s website at www.parcgroup.com.
[Source: PARC Group]