You call a company; you get a computer telling you to listen to a menu. You can select a department by pressing one for sales, two for accounting, etc. So far so good. What happens if you want an individual? You are told to press a number for the staff directory.
There you are told to enter the first few letters of the persons first, or last name. So you do so and immediately you go back to the original message telling you to listen to the menu. You try again and again, you get the same message. Boy is this frustrating.
Then you look at your phone. You are calling on a Blackberry, or an Iphone, or a Droid. When you enter the name you are entering it on a standard keyboard not a telephone key pad. If you try to remember which keys have which letters (6 for M, 4 for I, 5 for K) you are sure to fail – except they told you to press 7 for Q and 9 for Z.
So you are lost. You will never complete your call. But wait – there is one thing you can do – press 0. You will get a person and they will help you. Unless you are calling at noon, when you will most likely get the receptionists voice mail asking you to leave a message.
If you must know, I was calling Mike at the Albany Parking Authority, and it was after 4, dammit.
Sigh…
JVH
3 Responses
Ever used http://consumer.fonolo.com/ ? It might help. Doesn’t work for every number, but it helps get to a human faster and you don’t even need to hold your phone while you’re waiting for the call.
Yes! you are write i m also doing that i m try to remember which keys have which letters exp(A,D,N) ext..
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