comments from a manager

With the essence of spring in the air, the mind-set of baseball fans begins to descend on a “fresh” new start. Thinking of the feeling

Last week, I was asked to meet up with a good friend and mentor for dinner. Also in attendance was a candidate for the parking

We recently began the task of revising our automated parking revenue control cashier’s manual. Webster’s New World Dictionary defines “manual” as a handy book for

Like most folks, when I first entered the parking industry, other than navigating my vehicle to fit between the two designated yellow lines, I knew

I recently attended the joint conference of the Middle Atlantic Parking Association (MAPA) and the Parking Association of the Virginias (PAV). The keynote speech focused

I was sitting at my desk working diligently on a report (which had been due the day before) when the telephone rang. On the other

Some of you might remember the 1976 movie “Rocky” in which the main character, Rocky Balboa (Sylvester Stallone), was a two-bit boxer from Philadelphia whose

I hope everyone had a nice holiday, whichever holiday you celebrated. Not sure what you did during your time off (if you had to work,

After a lengthy telephone conversation with yet another customer who felt as if he had spent an excessive amount of time exiting our garage —

If memory serves me and “P.T. the Auditor” is correct, this is the 25th printing of “Comments From a Manager.” Being a manager myself, I

With the essence of spring in the air, the mind-set of faithful baseball fans begins to descend upon a “fresh” new start. Thinking of the

Customers patronize businesses for a number of reasons: convenience, service, price, selection or loyalty, to name but a few. Out of convenience, I found myself

Although unwilling to share the location of the following “situation,” I am all too familiar with the scenario of a customer being given less than

Returning from my favorite coffee shop, it suddenly struck me that my “regular” guy had been nowhere in sight. Now mind you, everything was still

Having the intellect to program my cell phone, I felt fairly confident that when I picked up on the ring the person on the other

Someone asked me if I thought the parking industry would ever adopt some type of standards with regards to such areas as cleanliness, maintenance, training,

Recently a colleague and I were on our way to a business dinner at a local hotel restaurant. We were preparing for one of those

Recently, a colleague and I became embroiled in a heated conversation regarding how individuals enhance use of their minds yet do not exhibit that enhancement.

I hope everyone had a nice holiday, whichever holiday you celebrated. Not sure what you did during your time off (if you had to work,

In 1884, there was a young man who found it impossible to pay for an education. Ultimately, he approached Dr. Herman Conwell at a Sunday