Due to tightened security regulations following the 9/11 terrorist attacks, luggage at the airport is no longer allowed to be stored in lockers. It is now currently stored in “left luggage” facilities. But before storage, it needs to be scanned and tagged, and preferably the storage fee would be paid in advance to a self-service payment terminal.
Though not common in North America, the ability to “check” luggage at the airport is found in most European Cities.
The Swiss Zeag Group, known for airport parking and revenue control systems, developed a simple but effective solution that automates the fee payment and luggage identification process. The solution is based on the use of the Zeag-Orion Car Park and Revenue Control System technology using the self-service payment station model PK.
The passenger buys storage time and an identification label from the self-service payment machine. The storage fee must be prepaid with cash or cashless, e.g., credit/debit cards, stored-value cards and voucher tickets. Change is given in coins and, optionally, in dollar bills.
Upon full payment, the station provides the passenger with a claim ticket, a thermal paper receipt upon request, and a self-adhesive label to tag the luggage.
The label carries all relevant payment information for later identification. The luggage can be claimed only on presentation of the claim ticket. In the event that the storage time exceeds the prepaid time, the claim ticket can be used for excess payment at the manned or automatic payment station. The luggage is then placed with the “left luggage” staff. Upon return, the receipt is compared with the tag and the luggage given to the traveller.
The Zeag-Orion luggage payment machine can operate in stand-alone mode or online as part of the Zeag-ZMS Car Park and Revenue Control System.
The Zeag Group is headquartered in Switzerland, with subsidiary organizations in the United Kingdom, United States, Canada and South Africa. Zeag systems are installed at Chicago’s O’Hare International Airport and in Calgary, Canada; Singapore; Lisbon; Dublin, Ireland; London-City and Manchester, England; Copenhagen; Minneapolis, Fort Lauderdale, FL; Richmond, VA; and San Diego.
For more information, contact info@zeag.com
