Authentic Concern

The Hard Way Makes for Good Outcomes   My son graduated from Purdue University this past May, and Mung Chiang, President of the University, delivered the

I’ve been interacting with a CEO coach for about a year, mostly through monthly group events, each with a six-session season or theme. The theme

I took my family on an awesome vacation to Puerto Rico over the holidays, and along the way I was reminded about the value of leadership,

  February is the month of love, with Valentine’s Day and all, so in honor of that, I thought I would share eight things I

  Lately, I’ve been thinking a lot about motivation and inspiration and how, as I grow as a leader and as our company grows, effective

Brian Wolff   The pilot stepped out of the cockpit to oversee preparations for our flight as the crew loaded and unloaded food and beverages.

Brian Wolff It’s hard to know everything. In fact, I’ll go out on a limb to say it’s impossible to know everything. Especially about yourself.

September, 2023 Brian Wolff   Our long search has finally ended. We have been looking for an individual to own the training role for more

I’ve been thinking about the parking ecosystem, lately, and the key elements that make our community thrive. Much like the world at large, ecosystems are

It feels like people are more stressed and less patient than ever before. And as parking professionals, we are on the blunt end of that

Jill and I just finished the last episode of “Yellowstone,” and we’re hooked! I think my brother-in-law, Justin, said it best as he described what

I hated change when I was a little boy. When you meet my mom and you ask her about me, I guarantee one of the first

Last month I had the opportunity to talk with the “Guru” of the Houston Galleria Mall Parking. We were having a nice chat about his

They say bad things happen in threes, and for those of you who have read my columns, you know that 2021 was rough on a

Last month, I hinted at a growing movement of parking professionals that want to turn the tide on the industry’s history of being maligned and

A funny thing happened several weeks ago. Not funny haha, but ironic. An LA Times business columnist wrote a story about an attorney who declined to

Wow, for all its twists and turns, this past year went fast! The last sentence in my December 2020 prediction column was “I can’t wait

This month I’m going deep about our relationships, both good and bad, and how many times, problems in relationships have nothing to do with the

Wow! What a difference six months can make. This month, my aim is to express tremendous gratitude for where my family and I are today,

We moved Parker World Headquarters across town last week, and while I wouldn’t wish moving on my worst enemy, this time was different. We hired

I have a big idea tumbling around my head, but I’ll admit, getting it onto paper this month has been a real struggle. The big idea

It’s a funny thing, how adversity can be a crucible to help individuals and businesses metamorphose themselves into something bigger, better, stronger. The stories are

I don’t know about you, but now that I’ve been vaccinated, I’m eager to return to normalcy on several fronts. Namely, these three things: sporting events,

A couple months ago, I shared how sick my dad was and how the time was near. That day came at the end of March. It’s

For the 25th anniversary of Parking Today, I want to spend my time talking about the concept of staying power, and my perspective on what

My father is dying. He has stage-four dementia and hospice has been called in to help my brave mother manage his final days with us. 

As a leader, it’s tough to always know what is the right thing to do or say. In fact, I can think of many lost

I’ve never done a prediction article before, but then again, I’ve never steered a company through a global pandemic before, either. My aim is to

It’s been more than a year since JVH asked me to contribute to this Authentic Concern column, and as I look back on 2020 and

For more than a year, I have been writing about the power of Authentic Concern. I’ve deemed it the key ingredient in delivering an excellent

Last month I reintroduced you to fourth grade math (sorry!) and the transitive property where if a=b and b=c, then a=c. Of course, I wasn’t

This month, I’m thinking about trust, and the role it plays in our daily business and personal lives. Our industry’s ability to thrive in these

I had a beer today with a man I’ve known for less than four months. Though our collaboration has been short-lived, Gary Chenault is quickly becoming

It has been 11 agonizing weeks since the country went into full lockdown, and while we certainly see signs of positive change, it’s clear we’re

Don’t get me wrong, it’s bad…really bad. But it has been bad before, and if I know one thing for sure, it is that the

At this writing, COVID-19 has been ravaging the world and our industry for the better part of 3 months, and when you read this, the

We’re all familiar with carbon monoxide and how dangerous it is to our health. In fact, best practice is to install at least one CO

I’ve been thinking a lot about friction for some time now, and while the entire parking world has become obsessed with the search for a

I’ve been thinking a lot about the future and where we’re headed, not just as a CEO, but also as a consumer. It seems like

A few months ago, I wrote about the concept of “who does it best?” and how your customers aren’t comparing you to the experience they have

This month, JVH asked me to write a column with the prompt “Merry Christmas,” so I thought I would share a Christmas tradition that started

Some 20 years ago, when I had more hair and much less wisdom, I had the great privilege of going to work for one of

Last month, I wrote about how “thought, word, deed” and the alignment of all three lead to a great customer experience when paired with “authentic

About 20 years ago, I worked for a gentleman that left an indelible mark on me, despite our short time together. This guy was your