A “Customer Expert”


A “Customer Expert”

I read a piece over on parknews.biz about Parkvia and a new position they have filled called a ‘customer expert’.  Their goal is to bring additional ‘fluidity’ to a customers experience in booking parking reservations. Their comment:

“A one-stop-shop ideology no longer fits within today’s fast-paced ecommerce environment, with customers demanding a more personalized approach to their online shopping experience.

“It is our goal, to not only reduce response times for customers, but to gather live insights into what products and services consumers are enquiring about, so we can continue to improve the overall service we offer and ultimately enhance personalization options.”

The company has an on line facility where customers can ‘chat’ with a live person and get questions answered and problems solved in real time. Now there’s a brilliant idea.


Picture of John Van Horn

John Van Horn

Leave a Reply

Your email address will not be published. Required fields are marked *

Only show results from:

Recent Posts

A Note from a Friend

I received this from John Clancy. Now retired, John worked in the technology side of the industry for decades. I don’t think this needs any

Read More »

Look out the Window

If there is any advice I can give it’s concerning the passing scene. “Look out the window.” Rather than listen to CNN or the New

Read More »


Send message to

    We use cookies to monitor our website and support our customers. View our Privacy Policy