A comment on my posting on the problems with parking enforcement officers in the UK. Read the original here.
I want to comment on this article as I saw the program on the BBC and I am alarmed by the inability of many of our Local Authorities and their Agents to regularly review the major areas of dispute and to introduce more common sense practices that will ensure the motorist is dealt with a greater level of consistency as this would alleviate the pressure for all parties concerned.
In my view, we in the parking industry need to be providing clear messages that parking enforcement is an essential part of traffic controls and very necessary for local communities to function as effectively as possible. We also need to dispel the growing belief that enforcement is performed mainly to raise further income as another tax on the motorist and finally we need to get to the point where the motorist is aware that this is an essential service and we must ensure it is delivered in a just, friendly and professional manner.
Our industry has made some unfortunate mistakes over the years in dealing effectively with some of these issues and regrettably this is being used by the media and the public at large with great effect for the regular industry bashing. However in my view it’s “not mission impossible” and the solution lies by our industry as a whole adopting common sense, proactive and open solutions that I am confident will bring success.
England, United Kingdon