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Parking App SpotHero Faces Class Action Lawsuit Over Pricing Practices 

Parking reservation platform SpotHero Inc. faces a federal class action lawsuit accusing the company of deceptive pricing practices by concealing mandatory service fees until late in the checkout process. 

5 Digital Parking Pitfalls and How Smart Operators Avoid Them

Digital parking is here to stay, so avoid these five costly mistakes and stay ahead of the curve. By Dan Roarty Our world has gone digital, and parking is finally catching up with a reimagined experience that meets modern driver expectations. Advanced artificial intelligence (AI) and cameras have suddenly enabled operators to seamlessly connect a […]

The Lost Art of the Parking Audit

Although automation has transformed parking operations, regular audits remain essential to catching hidden revenue leaks and operational inefficiencies. By Joseph Dudek We’ve all heard the saying, “Set it and forget it.” In the parking world, this mindset often translates to, “If it’s automated, it must be foolproof.” Many operators and property owners view automation as […]

Touch, Park, Pay: The Future of Seamless Parking Payments

How in-vehicle payments and precise location data can unlock better customer experiences and new revenues for parking managers. By Evgeny Klochikhin In a global 2022 survey of nearly 5,000 drivers about what features they’d like their connected car to offer, research firm TechInsights heard a unified yelp of a common pain these drivers wanted soothed.  […]

Scanning for Scams: Tracking Transactions to Stop QR Code Fraud in Parking

By Katherine Beaty The COVID-19 pandemic fueled a rapid adoption of QR codes, transforming them into a mainstream tool for contactless payments and digital access. According to Statista, around 89 million mobile device users in the U.S. engaged with QR codes in 2022, a 26% increase from 2020. Although this widespread adoption has driven convenience, […]

ParkMobile To Settle 2021 Data Breach Lawsuit

Smart parking provider ParkMobile will learn in mid-March 2025 if the federal judge adjudicating the class action lawsuit filed against the company in the wake of its 2021 data breach will finalize a proposed $32.8 million settlement of the case.   Entitled Baker, et al. v. ParkMobile, LLC, the case involves 7 named plaintiffs and a […]

Friendly Fraud: A Growing Challenge for the Parking Industry

Chargebacks are an inevitable part of any business that accepts payments. For those unfamiliar, a chargeback is essentially a demand by a credit card provider for a retailer to reimburse the loss on a fraudulent or disputed transaction. In simpler terms, a customer files a dispute with their card provider, and the payment is reversed. […]

San Antonio Airport Introduces AI-Driven Parking Technology

San Antonio International Airport (SAT) recently became the first U.S. airport to implement a parking management system powered by artificial intelligence (AI). Developed and operated by the airport’s parking vendor Metropolis, the technology replaces traditional ticketing and payment methods with a fully automated platform designed to expedite the parking process and offer new features to […]

Denver Upgrades in a Flash

Denver International Airport completely revamps its gated parking equipment in only three weeks   By Jay Landers   Among the largest and busiest airports in the United States, the Denver International Airport (DEN), in Denver, Colorado, requires a smoothly functioning parking process to ensure the timely comings and goings of the tens of thousands of […]

The Keys to Success in Airport Parking

By evaluating certain key performance indicators, airports can maximize parking efficiency and revenues while improving the air travel experience
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