Blog
A Note from a Friend
I received this from John Clancy. Now retired, John worked in the technology side of the industry for decades. I don’t think this needs any
A Parking Newbie
I was looking back at some blog posts from 20 years ago and found this one fit today as well as at the turn of
Look out the Window
If there is any advice I can give it’s concerning the passing scene. “Look out the window.” Rather than listen to CNN or the New
Global Warming – Wind Chill -83F
My sister in law lives in Edmonton, Alberta. She is visiting and reported that the wind chill in her home town is -83 degrees. The
Are we as an industry listening?
I read in the industry news that we should be focusing on electrification of vehicles and become a charging station for EVs since in six
In Hoc Anno Domini
I repeat a post for 2022. It seems most appropriate with all the happenings around the world. The phrase In Hoc Anno Domini refers
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Paved Perspectives: A Police Captain’s Unexpected Journey into the World of Parking
I will be the first to admit that I am not passionate about parking. A bold statement for someone on the cover of Parking Today. When I became a police officer, and for the majority of my career, I rarely thought about parking. As a patrol officer, I had the
Nurturing Human Connections in a Virtual Parking Environment: Strategies for Operators
In today’s digital era, parking customers prefer to interact with technology over humans for convenience and speed. This shift in preferences has motivated parking operators to adopt remote parking management systems. However, while guests favor seamless technological interactions, they still expect meaningful human engagement to ensure a smooth, stress-free
Mercy Equaled Psychological Safety
In the early stages of my career, while in my mid-twenties, I encountered a challenging customer situation that required getting management involved. In hindsight, the prudent approach would have been to first provide my boss
When it Comes to Parking at the University of Houston, Customer Service is Paramount
Founded in 1927, the University of Houston is the flagship institution of the University of Houston System and, with over 47,000 students, it’s the third-largest university in Texas. Located in the sprawling metropolis of Houston,
PIE 2024: Reflections and Ideas
As advertised, PIE 2024 provided a great opportunity for making connections. The organization of the conference was flawless: from speed networking to seminar scheduling to facilitating discussions on the exhibit floor. As a new entrant
Navigating Urban Traffic: Exploring the Pros and Cons of Congestion Fees in the United States
Urban congestion has become a defining characteristic of many American cities, with traffic snarls and lengthy commutes affecting both individuals and economies. In an effort to alleviate these issues, cities worldwide have turned to congestion
Our Industry: Make Your Garage Safer, Better & More Convenient
We live in a world that is evolving a little more quickly than it did in the past. In today’s information-driven society, shortcomings are quickly highlighted on social media, rated, and virally sent out to
The Language of Popularity at Work: What to Say (and Do) to Stand Out in a Crowd
While the word “popularity” may remind many of us of our middle school or high school days, in the adult playground of professional life, being popular isn’t about cafeteria table politics; it’s about mastering the
Residential Parking Permit Programs Answering “The Question” in Costa Mesa, Calif.
“Who should be allowed to park in front of my house?” has been a long-standing question with many answers, depending on whom you ask, and is often contentious. You might hear, “everyone” or “no one”
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