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Private Operators

Support Front-Line Teams to Stabilize Operations

Front-line and helpline staff reside at the intersection of customer experience and operational reality. They are the highest touchpoint with customers, the first to hear about system failures, and the primary translators between what customers experience and what operations intend. Yet despite this critical role, they are often the least stabilized part of the organization.

Parking Career Enables Seahawks Dance Dream 

Esmé Brown, account executive for the parking revenue management platform Ocra and a dancer for the Seattle Seahawks, discusses how the two roles complement each other.

Parking Booth Safety Questions Arise After Death of Florida Beach Attendant

The recent death of a Florida parking booth attendant raises questions about how best to secure the safety of parking personnel working in potentially vulnerable locations.

Parking Privacy Lawsuit Refiled After Federal Judge’s Dismissal 

Plaintiffs in a class action against ABM Industries Inc., FlashParking Inc., and Parkpliant LLC filed an amended complaint on April 20, keeping alive a suit that seeks to restrict parking operators from obtaining driver vehicle registration data.

Longevity: What Lasting Companies Can Teach Us About Lasting Health

Through it all, organizations that endure tend to share one trait: They pay attention to maintenance. Human health works in much the same way. Yet the modern conversation around longevity often points in a very different direction.

AI Reality Check: What a Major Study Reveals About ChatGPT (and What It Means for Us) 

A new study by Chatterji et al., published through the National Bureau of Economic Research (NBER), offers the first large-scale, data-driven look at what people are doing with ChatGPT.

Consolidate Functions Without Creating Problems

Many organizations look at consolidation as a way to improve efficiency, reduce costs, and create stronger operational control. When done thoughtfully, consolidation can also improve quality, reduce risk, and conserve resources. But consolidation requires careful evaluation and a clear plan.

The Strategy Gap in Modern Marketing

“Random acts of marketing" rarely make your business more profitable. To stop spinning your wheels, you need to shift to a more strategic mindset. But here is the hard truth: A marketing strategy is only as good as the corporate strategy it supports.

Riverside, California, Valet Program Activates Underutilized Parking   

Looking to expand parking options, boost the local economy, and enhance the visitor experience, the City of Riverside, California, recently implemented a valet pilot program in the heart of downtown.

Beyond the Rearview Mirror: Leveraging Milestones for the Road Ahead

As we celebrate this magazine’s 30th year, we face a choice: Do we treat a milestone as a museum of past achievements, or as a launchpad for the next era?
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