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Enforcement

The Human Face of Parking Enforcement

Parking enforcement officers are often the most frequent point of contact between a municipal authority and the people it serves. How they carry themselves, how they communicate, and whether residents feel seen or simply processed, all of it matters.

Closing the Parking Behavior Gap

Every unfamiliar parking facility is a problem for customers to solve from scratch, at the exact moment they are most distracted. That’s not a complaint about the industry; it’s a design reality we have to work with. And once you see it, you start to identify the opportunities.

Installing EV Chargers Is Easy. Managing Them Isn’t

The U.K. has moved quickly to stimulate electric vehicle (EV) demand and accelerate infrastructure rollout. But experience suggests that installing EV chargers is the easy part. The harder, and arguably more important, task is deciding who can use those spaces, when they can use them, and what happens when they don’t follow the rules.

The Three Faces of Parking Behavior

Parking behavior, much like traffic itself, tends to fall within three distinct types: the Saint, the Parking Gambler, and the Curbside Rebel. You may recognize them.

What CBS Colorado Left Out of Its Parking Citation Story 

A CBS Colorado story last month about alleged wrongful parking citations in Castle Rock, Colorado, offers a familiar example of how the parking industry tends to fare in local media coverage. Featuring an angry restaurant owner and an aggrieved customer, the May 14 report left out documentation showing that the customer had triggered the citation himself by entering an incorrect license plate number during the parking validation process.

The Curb Needs a Lead Physician, Not Just Specialists

Spending years working across both the U.K. and U.S. parking landscape since, I’ve noticed something consistent on both sides of the Atlantic. The curb is almost always underestimated and almost always under-governed. Not for lack of talent or technology. But for lack of the right kind of thinking at the top of the system.

Your Curb Rules Are Right, Drivers Still Park Wrong

The curb isn’t where rules live. It is where decisions happen. And those are very different things to design for.

When Enforcement Enthusiasm Backfires

Sometimes, the desire to enforce the rules creates a nightmare for management, and it’s difficult to get staff to stop black-and-white thinking when they know they are “right.” This article provides some ideas for addressing this situation.

Parking Policy Center Continues Shoup Legacy

The UCLA Center for Parking Policy was launched in 2025 to carry forward Donald Shoup’s legacy of connecting parking research with wider audiences.

From Enforcement to Intelligence

What cities are beginning to recognize is that enforcement systems, when powered by artificial intelligence (AI), are not just regulatory tools. They are one of the most immediate and scalable ways to build real-time visibility across urban environments.
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