I bring this comment to my post on students below out into the sunlight…
John- I respectfully disagree. We receive loose change, over $5, at least once a week. It is usually thrown down on the counter, bouncing everywhere. It is demoralizing to the staff members that have to deal with this behavior. Our bank will not take it unless its rolled ,so why should we? People who act like this should not be embraced.
Bottom line is that I am not denying the method of payment but rather the behavior and attitude of someone who broke a rule and is mad that they got caught. We do, on occasion, if customer comes in and counts it there.
How do you know that the entire fine is being paid with 2,500 pennies? Is it fair to all that they can pay less than the full amount?
Go to McDonalds and try to pay for a happy meal with a $100 bill? Won’t happen.
This practice from the outside looks trivial and much to do about nothing, but stand behind the counter when this happens and look into the face of your staff , then let me know what your thoughts are.
Oh, please, I pay for my big Mac all the time with quarters, dimes and pennies. No one starts WWIII over it. They smile, take the change, and are happy I’m there. As for $100 bill, they certainly take them at Costco and my supermarket and places where people pay for things costing a lot, you know, like parking fines.
That is the question, how do we “fix” the behavior and attitude of students that are caught doing bad things? I simply don’t think the solution is to give back in kind. I have always thought that the best way to deflect bad behavior is with good behavior. Students expect parking folks to be nasty, by the rule, bureaucrats. And we parking folks do our best to live up to their expectations.
As for the counting, get a scale and weigh the pennies, nickels, dimes and quarters if it’s a big deal. You don’t have to count them one penny at a time. We are in the service business, and as such, we should provide a service. And provide it with a smile. This is a major problem for our industry. We are in an adversarial situation from the git go. We need to tone down the rhetoric.
I’m just saying that if we could treat our customers like they are customers, and not criminals, perhaps they would return that treatment in kind. Would it work every time, of course not? Are some people born jerks? Of course they are.
My solution may not be the best one, but I think this is a topic that needs airing. How do we treat our customers, and how do we diffuse difficult situations, and how do we handle our staff after they have been spat upon.
I think five sessions at this IPI talking about this would do more for Parking PR than anything else we do.