I received a lot of comment on my “Lot Full” issue below – some pro, some con. Two stood out. The best, from Frank Fitz:
Full signs are verboten at our locations. In the rare situation that one of our lots/garages fills, it’s a perfect opportunity to put an employee at the entrance to do a little marketing by directing the customer to one of our other locations.
Ahhh, Customer service.
Another took umbrage with me saying that you needed to keep a few open for monthlies. My question is: How Many? We oversell our lots but never seem to fill. What is the right number? 10, 50, 100? I suggest that you can take care of Monthlies with a valet assist…stack em in. and then straighten it out later. You already have an entire staff on duty and if the lot is full, they have nothing to do.