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Authentic Concern … January 2025

Guiding Teams Through the Emotional Journey of Change By Brian Wolff Parker Technology, like parking, is experiencing many changes. As the organization’s leader, I’m no small source of those changes, because the business demands we do things differently than before. I was having trouble identifying a solution to a particular change I made when a […]

Well-Parked Mind … January 2025

Starting the New Year Right: Simple Practices for Better Mental Health By Clarena Tobon As a new year begins, many of us look for ways to set a positive tone and prioritize well-being. Building good mental health habits doesn’t require dramatic resolutions; instead, small, consistent practices can have lasting effects on mood, resilience, and overall […]

Leading Change

Creating Safe Spaces: Elevating Women’s Safety in Parking and Transportation By Jade Neville Women face unique safety challenges in public spaces, from poorly lit parking lots to unmonitored transit hubs that often foster a sense of vulnerability. Despite strides toward creating safer environments, many women still feel unsafe navigating parking facilities and transportation systems, especially […]

Ask Coach Colleen … January 2025

Mind the (Generation) Gap, Part 2: 
The Game of Telephone By Colleen Gallion In my previous column in the November 2024 issue, I invited you to question your assumptions about what it means to have a good work ethic, to practice curiosity, to embrace what works for your team and your customers, and to ditch […]

Industry News … January 2025

Parking Revenue Recovery Services (PRRS), Inc., a provider of artificial-intelligence (AI)-driven compliance and vehicle activity monitoring, announced the appointment of Todd Tucker, JD, DBA, CAPP, CPP, as its new chief operating officer. Before joining PRRS, Tucker served as president at Parking Logix. He assumed the role from Chris Conley, who retired from PRRS. The Chicago […]

Bridging the Technological Gap: The U.S. Parking Industry vs. Europe 

Editor’s note: This story is a condensed version of a feature article by Steve Gorski that will appear in the February print edition of Parking Today. The U.S. parking industry lags behind Europe in adopting advanced technologies like license plate recognition (LPR), parking guidance, and mobile payments, resulting in inefficiencies, environmental challenges, and poor user experiences. […]

A Parking Procurement Primer

Editor’s note: This story is a condensed version of a feature article by Scott Petri that will appear in the February print edition of Parking Today. Selecting the right approach to parking technology procurement begins with a well-crafted request for proposal (RFP). A thoughtful RFP ensures technology aligns with organizational goals, meets quality standards, and integrates […]

Compensation Counts in Elevating Parking Operations: Why Pay Policies Matter  

Editor’s note: This story is a condensed version of a feature article by Andrew Sachs that will appear in the February print edition of Parking Today. The parking industry is navigating a transformative era, grappling with shifting mobility patterns, rapid technological adoption, and large-scale corporate consolidations. Yet amid these changes, one critical factor often goes […]

ParkMobile To Settle 2021 Data Breach Lawsuit

Smart parking provider ParkMobile will learn in mid-March 2025 if the federal judge adjudicating the class action lawsuit filed against the company in the wake of its 2021 data breach will finalize a proposed $32.8 million settlement of the case.   Entitled Baker, et al. v. ParkMobile, LLC, the case involves 7 named plaintiffs and a […]

Friendly Fraud: A Growing Challenge for the Parking Industry

Chargebacks are an inevitable part of any business that accepts payments. For those unfamiliar, a chargeback is essentially a demand by a credit card provider for a retailer to reimburse the loss on a fraudulent or disputed transaction. In simpler terms, a customer files a dispute with their card provider, and the payment is reversed. […]
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