Using tech to make parking safe can be a way to help ensure a safer industry and a way to bring safety and security to our customers. Companies like Twyns and TKH offer a suite of digital tools to make the location of parking, micro-mobility, and emergency response safer for riders and drivers alike.   […]

In my 27 years in the vibrant realm of parking management, I’ve witnessed a steady stream of innovations reshaping our industry landscape. From the introduction of automated ticketing systems to the widespread adoption of mobile payment apps, each advancement has propelled us closer to our ultimate goal: delivering unparalleled convenience and efficiency to customers and […]

I first met John Van Horn not long after I joined Parker Technology, and it was clear from the beginning that John had a big soft spot for parking. It was also obvious he was someone who valued relationships over everything else.    Honestly, it took a minute for John to warm up to me. […]

My trajectory into the parking industry was not a deliberate choice but rather an unanticipated journey I’ve come to embrace wholeheartedly.    From my humble beginnings 17 years ago as a frontline parking officer to eventually becoming the youngest president of the British Parking Association, my path has been unconventional yet rewarding. This journey has […]

Humans are wired to “wake up” when we experience change. It gets our attention. When we interpret the change as positive, like catching the aroma of freshly baked cookies, it fills us with positive anticipation. When we interpret the change as negative, it fills us with dread. As leaders, how can we grow beyond these […]

  In today’s digital era, parking customers prefer to interact with technology over humans for convenience and speed. This shift in preferences has motivated parking operators to adopt remote parking management systems. However, while guests favor seamless technological interactions, they still expect meaningful human engagement to ensure a smooth, stress-free parking experience.   Parking operators […]

In the early stages of my career, while in my mid-twenties, I encountered a challenging customer situation that required getting management involved. In hindsight, the prudent approach would have been to first provide my boss with a concise summary of the situation along with my proposed solution. However, I opted for a different path altogether. […]