When it Comes to Parking at the University of Houston, Customer Service is Paramount

Founded in 1927, the University of Houston is the flagship institution of the University of Houston System and, with over 47,000 students, it’s the third-largest university in Texas. Located in the sprawling metropolis of Houston, the university provides cutting-edge programs including undergraduate, graduate, doctoral, distance, and continuing education studies. Ranked among the best colleges in […]

PIE 2024: Reflections and Ideas

As advertised, PIE 2024 provided a great opportunity for making connections. The organization of the conference was flawless: from speed networking to seminar scheduling to facilitating discussions on the exhibit floor. As a new entrant in parking management, and a first-time attendee and speaker at PIE, it was a particularly valuable experience for me. Most […]

Navigating Urban Traffic: Exploring the Pros and Cons of Congestion Fees in the United States

Urban congestion has become a defining characteristic of many American cities, with traffic snarls and lengthy commutes affecting both individuals and economies. In an effort to alleviate these issues, cities worldwide have turned to congestion fees as a potential solution. This article aims to dissect the pros and cons of congestion fees and assess their […]

Our Industry: Make Your Garage Safer, Better & More Convenient

We live in a world that is evolving a little more quickly than it did in the past. In today’s information-driven society, shortcomings are quickly highlighted on social media, rated, and virally sent out to your potential customers. Parking operators and managers must address shortcomings in a reasonable amount of time and do it professionally […]

The Language of Popularity at Work: What to Say (and Do) to Stand Out in a Crowd

While the word “popularity” may remind many of us of our middle school or high school days, in the adult playground of professional life, being popular isn’t about cafeteria table politics; it’s about mastering the art of positive influence, nurturing relationships, and sculpting an aura of approachability and trustworthiness.    Adopting ten proven strategies can […]

Residential Parking Permit Programs Answering “The Question” in Costa Mesa, Calif.

“Who should be allowed to park in front of my house?” has been a long-standing question with many answers, depending on whom you ask, and is often contentious. You might hear, “everyone” or “no one” or “just me, of course.” As housing has shifted to a diverse mix of multi-generational, multi-unit, and single-family residences, this […]

Parking Tales from Big Ben: KABOOM! It’s Explosive!

Over here, parking makes lots of headlines, but not usually in the financial columns. So, I was interested to see a full-page article in The Times on NHS hospital parking. About 100 years ago, I implemented what must have been one of the very early paid hospital parking schemes in Britain. Then, as more and […]

Thoughts from an End User … May 2024

It is All About Location… Until it Isn’t. Most people in the parking industry assume that location is the most significant factor in selecting a parking space. It’s true. I will park as close to my ultimate destination as I possibly can.    Like they say about real estate, it’s all about location, location, location. […]

Parking Can Help the Homeless

My work as a journalist has always strengthened my faith in humanity. There is a lot of negativity, hardship, and devastation in the world, but there are also many kind, decent, and generous people out there, too.   In particular, my work for Parking Today has shown me that there are many of these good […]

The Mirror and the Flashlight

Imagine that, as you read this, a magical fairy appears before you. “I am the coaching fairy!” she says, “I’m here to give you two of the most POWERFUL tools you can have as a leader.” She hands you a mirror and a flashlight, and then disappears. After the shock wears off, you say, “What […]

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