My buddy Paul Waspi at Parking Spot Central in Chicago has a great system for ensuring his cashiers are treating "The Spots" customers well. Every booth in every location they have is wired for sight and sound.
He can go on line from his desk and monitor any cashier booth anywhere iin their system be it LA, Houston, Dallas, Orlando, Kansas City, St. Louis or Atlanta. He just clicked on an icon and there it was, clear as a bell.
I asked if the cashiers knew they were being watched and he said yes. In fact, he added, most of the time we call them and tell them they did a great job with a problem customer we may have noticed. It can be a positive as well as a negative.
Wow — absolutely fantastic technology