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Assumptions v. Data: Making Better Business Decisions

By Brian Wolff “It is a capital mistake to theorize before one has data.” – Sherlock Holmes   It may seem strange to begin a business discussion by quoting a fictional character, but the point Arthur Conan is making for his character is pretty much universal and certainly applies to parking operations. How can you […]

Universities Need to Get More from Their Technology

Universities, like many parking owners, have spent the past few years automating their parking locations and systems. The automation trend began with the introduction of tools that integrated with Parking Access and Revenue Control Systems (PARCS) to provide a frictionless parking experience. The introduction of frictionless parking suites provided a much more customer-friendly experience while […]

Parking in New York City – Always a Challenge, Getting Worse – Part 2

Most cities have lofty goals, and New York is no different. In 2022, the mayor and governor convened a panel and process titled, “Making New York Work for Everyone.” The panel seeks to make New York “reflect an integrated vision for how NYC can establish itself as the best place to work in the new […]

Considering the Differences Between Parking Trade Shows in Europe and North America

Parking is very diverse place where many fundamentals meet. We park at university for the thirst of knowledge; we park in the business center to make the deal of the year; we park every morning at the same coffee shop to start our day; we park at a fancy restaurant to celebrate our 10th anniversary […]

Our Industry: How Parking Destroyed the American City

We are in a transformational time and in what is now a very transformational business. In the world, times change slowly, but then along comes a blip where we tend to catch up or difficult things happen that need special attention. Afterwards, things calm back down into a rhythm waiting for the next blip. Today, […]

So, You Want to be a Leader? Do These 8 Things…

Before you start, it’s OK to admit you’re unmercifully critical of any “X Steps” advice when it comes to leadership. Undoubtedly, you’ve got an infinite supply of books and programs that identify the 5 characteristics or 10 traits of great leaders or claim to know the 9 steps to effective leadership.   The fact is, […]

The Profound Impact: Unveiling the Value and Power of Undivided Attention

I’ve been interacting with a CEO coach for about a year, mostly through monthly group events, each with a six-session season or theme. The theme of this season is to “slow down.” As a person who defaults, in crisis and in calm, to action, this season resonated.   Slowing down is not a revolutionary idea, […]

In the Olden Days

One of the surest ways to bore my children is to start a sentence with the phrase “when I was a kid…” or “when I was growing up…” If I want to share anything about the freedoms, complexities, or inconveniences of life in the 1970s, 1980s, 1990s and the early aughts before they were born, […]

The Best & Worst Positions are One in the Same

One of my most recent RFPs (Request for Proposal) featured a well-known operator and a location that they operated quite successfully for more than five years. They had taken over (then) from another well-known operator who had performed substantially better than the former, had installed new equipment, improved operations (and financials), weathered COVID-19, and was […]

Are You Willing to Serve Lunch?

I went to a small private Catholic school until 4th grade back in the North Hills of Pittsburgh. I remember walking up hill both ways to and from school (in the snow, even in the summer). I’m pretty certain that the nuns are the patent owners of the metal edge on the wooden ruler. When […]

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