In my 27 years in the vibrant realm of parking management, I’ve witnessed a steady stream of innovations reshaping our industry landscape. From the introduction of automated ticketing systems to the widespread adoption of mobile payment apps, each advancement has propelled us closer to our ultimate goal: delivering unparalleled convenience and efficiency to customers and […]

I first met John Van Horn not long after I joined Parker Technology, and it was clear from the beginning that John had a big soft spot for parking. It was also obvious he was someone who valued relationships over everything else.    Honestly, it took a minute for John to warm up to me. […]

My trajectory into the parking industry was not a deliberate choice but rather an unanticipated journey I’ve come to embrace wholeheartedly.    From my humble beginnings 17 years ago as a frontline parking officer to eventually becoming the youngest president of the British Parking Association, my path has been unconventional yet rewarding. This journey has […]

Humans are wired to “wake up” when we experience change. It gets our attention. When we interpret the change as positive, like catching the aroma of freshly baked cookies, it fills us with positive anticipation. When we interpret the change as negative, it fills us with dread. As leaders, how can we grow beyond these […]

  In today’s digital era, parking customers prefer to interact with technology over humans for convenience and speed. This shift in preferences has motivated parking operators to adopt remote parking management systems. However, while guests favor seamless technological interactions, they still expect meaningful human engagement to ensure a smooth, stress-free parking experience.   Parking operators […]

In the early stages of my career, while in my mid-twenties, I encountered a challenging customer situation that required getting management involved. In hindsight, the prudent approach would have been to first provide my boss with a concise summary of the situation along with my proposed solution. However, I opted for a different path altogether. […]

Founded in 1927, the University of Houston is the flagship institution of the University of Houston System and, with over 47,000 students, it’s the third-largest university in Texas. Located in the sprawling metropolis of Houston, the university provides cutting-edge programs including undergraduate, graduate, doctoral, distance, and continuing education studies. Ranked among the best colleges in […]

As advertised, PIE 2024 provided a great opportunity for making connections. The organization of the conference was flawless: from speed networking to seminar scheduling to facilitating discussions on the exhibit floor. As a new entrant in parking management, and a first-time attendee and speaker at PIE, it was a particularly valuable experience for me. Most […]

Urban congestion has become a defining characteristic of many American cities, with traffic snarls and lengthy commutes affecting both individuals and economies. In an effort to alleviate these issues, cities worldwide have turned to congestion fees as a potential solution. This article aims to dissect the pros and cons of congestion fees and assess their […]