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Our Industry: Make Your Garage Safer, Better & More Convenient

We live in a world that is evolving a little more quickly than it did in the past. In today’s information-driven society, shortcomings are quickly highlighted on social media, rated, and virally sent out to your potential customers. Parking operators and managers must address shortcomings in a reasonable amount of time and do it professionally […]

The Language of Popularity at Work: What to Say (and Do) to Stand Out in a Crowd

While the word “popularity” may remind many of us of our middle school or high school days, in the adult playground of professional life, being popular isn’t about cafeteria table politics; it’s about mastering the art of positive influence, nurturing relationships, and sculpting an aura of approachability and trustworthiness.    Adopting ten proven strategies can […]

Parking Tales from Big Ben: KABOOM! It’s Explosive!

Over here, parking makes lots of headlines, but not usually in the financial columns. So, I was interested to see a full-page article in The Times on NHS hospital parking. About 100 years ago, I implemented what must have been one of the very early paid hospital parking schemes in Britain. Then, as more and […]

Thoughts from an End User … May 2024

It is All About Location… Until it Isn’t. Most people in the parking industry assume that location is the most significant factor in selecting a parking space. It’s true. I will park as close to my ultimate destination as I possibly can.    Like they say about real estate, it’s all about location, location, location. […]

Parking Can Help the Homeless

My work as a journalist has always strengthened my faith in humanity. There is a lot of negativity, hardship, and devastation in the world, but there are also many kind, decent, and generous people out there, too.   In particular, my work for Parking Today has shown me that there are many of these good […]

The Mirror and the Flashlight

Imagine that, as you read this, a magical fairy appears before you. “I am the coaching fairy!” she says, “I’m here to give you two of the most POWERFUL tools you can have as a leader.” She hands you a mirror and a flashlight, and then disappears. After the shock wears off, you say, “What […]

Sensors For All

It’s 11:15 a.m. on a Tuesday morning. Todd Tucker is sitting at his desk, sipping his second coffee of the morning. He’s finishing up a phone call with his signature grin, messaging his 11:30 that he’s running five minutes late, and turning to give his attention to a sales rep seeking guidance. Todd is trying […]

Driving Towards Utopia: Empowering Modern Commuters with Essential Data

Living in one of the largest cities in the U.S. has provided me with a unique perspective on the significant impact parking can have on one’s daily life. Every time I embark on a journey across town, parking considerations alone introduce a myriad of factors. Each drive necessitates making estimates and assumptions, pondering questions such […]

Assumptions v. Data: Making Better Business Decisions

By Brian Wolff “It is a capital mistake to theorize before one has data.” – Sherlock Holmes   It may seem strange to begin a business discussion by quoting a fictional character, but the point Arthur Conan is making for his character is pretty much universal and certainly applies to parking operations. How can you […]

Universities Need to Get More from Their Technology

Universities, like many parking owners, have spent the past few years automating their parking locations and systems. The automation trend began with the introduction of tools that integrated with Parking Access and Revenue Control Systems (PARCS) to provide a frictionless parking experience. The introduction of frictionless parking suites provided a much more customer-friendly experience while […]
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