Municipal

One Size Fits None

Understanding your facility and the expectations of its users isn’t just a nice-to-have: It’s the critical first step in modern parking access and revenue control system (PARCS) design. Effective operations require more than selecting “the best” system. In fact, there is no universal best — only what’s best for your objectives, priorities, and parking customers. Absolute simplicity emerges only after thoughtful, intentional complexity.

Parking Success Needs Public and Private Sectors

After nearly two decades in parking, working in U.K. local government enforcement and private operations, I’ve learned that the “public versus private” divide isn’t something to fixate on. It’s not a competition. It’s a difference in perspective, and that difference can be a real asset.

Data Powers Parking Success

By deploying sophisticated business intelligence (BI) tools to harness this wealth of data, parking providers are discovering powerful opportunities to boost revenue, reduce congestion, and transform the customer experience, turning what was once guesswork into precise, profitable decision-making.

Why Parking Technology Fails Without Proper Infrastructure 

As an industry, we pour so much effort into researching and implementing the latest technologies to create exceptional customer experiences. But how often do we stop to ask whether the infrastructure can support the technology? Too often, when systems fail, the blame falls on the technology provider. Yet the real issue is frequently the infrastructure required to ensure the technology performs as intended. 

Parking Must Find its Place in AI 

As artificial intelligence (AI) reshapes how consumers find and buy services, the parking industry needs to be where drivers are searching. Success depends on embedding booking capabilities directly in emerging, AI-powered touchpoints.

What Is Your People Investment Strategy?

What if, instead of thinking of your people as a cost center, you looked at them as an investment?

Striking the Right Balance: Technology Speak & Customer Value

As marketers, we all know it’s important to connect the dots between a product’s features and the value it brings to customers. But in technical industries like telecom and parking, it’s easy to slip into emphasizing how smart or capable a product is, without always clarifying why it matters. 

Summer Tech Tune-Up: Don’t Let Your Systems Melt Down

When was the last time you gave your tech stack a good old-fashioned summer tune-up?

How EV Charging Turns Parking Lots Into Revenue Powerhouses

As EV adoption accelerates, forward-thinking parking facility operators are discovering that charging infrastructure delivers far more than fee-per-session revenue: It’s reshaping their business models entirely.

A Conversation with Henry Grabar

A journalist and urban researcher explores how America’s relationship with parking reveals deeper truths about cities, economics, and society.

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