Seasoned parking and mobility executive to strengthen client relationships, operational excellence, and long-term growth across GMP’s expanding customer base.
Los Angeles, CA – June 24, 2026 – Get My Parking (GMP), a global leader in smart parking and mobility software, today announced the appointment of James Rule as Vice President of Customer Success, North America.
In this role, Rule will lead GMP’s Customer Success organization, overseeing client retention, platform adoption, executive relationship management, onboarding, expansion opportunities, and post-sale operational execution. He will work closely with teams across the organization to help clients achieve their operational objectives, strengthen relationships, and ensure GMP continues to deliver measurable results as a trusted long-term technology partner.
The appointment reflects GMP’s continued investment in client success and its commitment to building a disciplined, accountable, and scalable customer experience as the company continues to grow.
Rule brings more than 25 years of leadership experience spanning parking operations, enterprise technology, business development, customer success, and organizational leadership. Throughout his career, he has built and led high-performing teams, managed complex client relationships, overseen large-scale implementations, and helped organizations deliver measurable results for their customers. His experience includes senior leadership roles with both parking operators and technology providers, providing a broad perspective on the challenges and opportunities facing today’s parking and mobility organizations.
A recognized industry leader, Rule has spent much of his career working directly with executive teams, asset owners, operators, and institutional stakeholders to improve operational performance, implement technology solutions, and drive sustainable growth. His background combines operational discipline, commercial leadership, and a deep understanding of what clients expect from long-term technology partnerships.
“Anybody can promise great service at the beginning of a relationship. The real test begins after an agreement is executed,” said Steve Resnick, PTMP, President of Get My Parking. “That’s where trust is earned, relationships are strengthened, and long-term partnerships are built. James understands that intuitively because he has lived it from multiple perspectives throughout his career, from operations to client service and technology deployment. That gives him a unique appreciation for what successful partnerships require. As GMP continues to scale, that experience will be invaluable.”
“Technology is only one part of the equation,” said Chirag Jain, Founder and CEO of Get My Parking. “Clients ultimately judge us by how we show up, how we solve problems, and how consistently we deliver on our commitments. James brings a leadership style built around accountability, responsiveness, and execution. Those qualities align perfectly with the culture we are building at GMP.”
“I’ve always believed that the best customer relationships are built long before there’s a problem and tested when there is one,” said Rule. “Clients want a partner they can trust, a team that communicates clearly and openly, and people who take ownership when challenges arise. Ultimately, they measure us by results. My focus is simple: strengthen relationships, create accountability, help our clients succeed, and ensure GMP continues to earn the trust placed in us every day.”
Rule attended Roanoke College, where he studied Business Management, and has earned numerous professional leadership certifications throughout his career. He was also recognized as one of the National Parking Association’s 40 Under 40 honorees.
About Get My Parking
Get My Parking (GMP) is a global software leader transforming smart parking with IoT, AI, and cloud-based automation. GMP’s AI-powered, hardware-agnostic, CAPEX-light platform is redefining how operators and partners modernize existing PARCS infrastructure. Its white-labeled, mobile-enabled solutions unify legacy and new hardware, software, and systems on a single digital platform, enabling real-time management and seamless interoperability across thousands of facilities. Designed for the future of mobility with app-based and app-free capacities, GMP integrates with EV charging, connected vehicles, and shared mobility hubs, helping operators streamline their operations and elevate user experiences. GMP’s solutions are live across 5 continents, 15 countries, and 4,500+ facilities. Learn more at https://www.getmyparking.com/en-us.
